🛡️ RESPONSIBLE GAMING

Civi 1 Responsible Gambling — Safe Betting Is Our Commitment

Betting should be a source of entertainment, not addiction. civi 1 wants you to play responsibly, mindfully, and with enjoyment.

18+ Adults only
24/7 Support Services
5 Protection Tools
48 hours Maximum break benefit

Responsible Gaming Features at civi 1

Civi 1 provides several effective tools to help keep your gaming experience safe and in control.

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Set a Deposit Limit

Set a fixed daily, weekly, or monthly deposit cap. Once the limit is in place, you won't be able to deposit beyond it, so your budget stays on track automatically.

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Session Time Limit

Decide in advance how long you want to play. Once your session time is up, civi 1 will automatically alert you and give you the option to end the session.

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Self-Exclusion

If you need to step away from the platform for a while, activate Self-Exclusion. Your account can be fully deactivated for a period of 7 days up to 6 months.

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Betting History & Reports

View a detailed report of every bet, win, loss, and expense. Tracking your own patterns makes it easy to spot when you're playing more than you should.

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Reality Check Reminder

At regular intervals, you'll receive automatic notifications showing how long you've been playing and how much BDT you've spent. This keeps you aware and in control.

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Help & Advice

If you feel you may be developing a betting addiction, reach out to civi 1's 24/7 support team. We'll guide you toward professional help — with empathy, not judgment.

Civi 1 believes betting should be a form of entertainment, not a solution to life's problems. For any support, Help Center Always available.

01 What is responsible gaming?

Responsible Gaming refers to a mindset in which a player bets consciously, in a controlled manner, and with a clear plan. It goes beyond simply following rules — it's an attitude that allows you to accept both wins and losses equally, and to resist the temptation to keep playing without limits even after a loss.

Responsible gaming on civi 1 means setting a budget in advance, sticking to it, not exceeding a set playtime, and never treating betting as a source of income. civi 1 respects this mindset, and every tool we've built is designed to put that philosophy into practice.

Online betting is still relatively new to many people in Bangladesh, and it's easy to get in over your head without fully understanding the risks. civi 1 wants you to make every decision with confidence and clarity. Building responsible gambling habits turns betting into a genuine entertainment experience — not a source of stress.

02 Why Responsible Gaming Matters

Online betting is highly accessible — you can play anytime, anywhere. But that convenience can also become a risk. Research shows that players who bet without responsible gaming habits are more likely to experience financial difficulties, family stress, and mental strain.

Civi 1 is committed to responsible gaming because we want our users to be happy in the long run. A happy, healthy player is our greatest success. Building a business at the expense of our users' wellbeing is not what we're here for.

  • Financial Protection: Planned betting keeps your savings and your family's financial security intact.
  • Mental Well-being: Responsible gambling helps keep anxiety and stress at bay.
  • Family Relationships: Responsible behaviour preserves trust and strengthens family relationships.
  • Long-term enjoyment: Responsible betting keeps the experience fun — it stays entertainment, not a burden.

03 Recognize the Signs of Addiction

Betting addiction often develops gradually. At first everything seems fine, but over time the reliance on gambling grows. Watch out for these warning signs:

If you notice these signs in yourself or someone you know, please reach out to Help Centerto get in touch.

  • The urge to bet more after a loss to try to win it back ("chasing losses")
  • You want to stop betting but find you can't
  • Hiding your betting activity from family or friends
  • Betting with money meant for bills or essential expenses
  • Feeling restless or irritable when you can't place a bet
  • Struggling to focus on work or studies because betting is always on your mind
  • Continuing to bet using borrowed money or loans

04 10 Simple Tips for Safer Betting

Follow these tips to build responsible gaming habits at civi 1:

  1. Play for entertainment only — not as a source of income.
  2. Set your budget first — Set an amount you're genuinely comfortable losing.
  3. Stop when you're losing — chasing losses will only lead to losing more.
  4. Avoid Betting Under the Influence or When Stressed — your ability to make sound decisions starts to decline.
  5. Take a Break — at least a 10-minute break every hour is essential.
  6. Think of winnings as a bonus — every win is rewarding, but never guaranteed.
  7. Keep other hobbies in your life — there's so much more to enjoy in life beyond betting.
  8. Don't check your account late at night — Poor decisions happen more often when you're tired.
  9. Use civi 1's Responsible Gambling Tools — Keep your deposit limit and session timer turned on.
  10. Talk to Someone — Let someone you trust know that you're betting.

05 How to Plan Your Budget

The most important step to betting successfully and safely is setting a realistic budget. It's not complicated — just a few simple rules to follow.

Steps to build a monthly betting budget

  • Calculate your monthly income — Subtract all essential expenses (rent, groceries, bills, savings) from your total income.
  • Set Aside an Entertainment Budget — Set aside a small portion of what remains for entertainment.
  • Set your betting allowance — Allocate no more than 20–30% of your entertainment budget for betting.
  • Set a deposit limit on civi 1 — Set a limit to avoid depositing more than a predetermined amount.

Remember — your betting budget should be an amount you can afford to lose without it affecting your daily life. Never go beyond that.

06 civi 1's Self-Regulation Tools

Civi 1 has developed several powerful self-regulation tools for its users. These can be activated at any time from your Account Settings:

  • Deposit Limit: Set a maximum daily/weekly/monthly deposit amount.
  • Bet Limit: Decide the maximum amount you're willing to stake on a single bet.
  • Session Time Limit: Automatic alerts when you've been playing longer than your set time.
  • Cooling-Off Period: Temporarily pause your account for 24 to 48 hours.
  • Self-Exclusion: Deactivate your account completely for anywhere between 7 days and 6 months.

Once these tools are activated, they cannot be changed before the set period ends. This is by design — so you can't lift your own limits in a moment of impulse.

07 The Role of Family & Friends

Family and friends are the greatest support system for responsible gaming. Often, the people closest to you are the first to notice when someone may be developing a betting problem.

If someone close to you seems to be spending too much time or money on betting, approach them with empathy rather than anger or blame. Let them know you're there for them, and gently encourage them to seek professional support if needed.

Civi 1's Help Center-also provides guidelines for family members — how to start the conversation, how to offer support, and when to seek professional help.

08 Where to Find Support

Betting addiction is not a weakness — it's a mental health condition, and it can be treated. Reaching out for help takes real courage. civi 1 is always here for you:

  • civi 1 Support: Help CenterReach us anytime via live chat or ticket at 24/7.
  • Email: support@civi1.com — all inquiries are handled with full confidentiality.
  • Self-Exclusion Form: Enable it directly from your account settings.

Remember — you are not alone. Thousands of people have been through this and found their way back to a normal life. The first step is simply asking for help.

FAQ FAQ

No, Responsible gaming principles apply to everyone. No matter when you start betting, using protection tools is always the smart choice. The best approach is to stay cautious before any problems arise.

Lowering your limit takes effect immediately. However, increasing a limit requires a 24-hour cooling-off period. This is intentional — it's designed to prevent impulsive limit increases in the heat of the moment.

Yes, during self-exclusion you cannot place new bets or make deposits, but you can still withdraw any existing balance from your account. Your funds are always secure.

civi 1 is strictly for users aged 18 and above. Age is verified at registration, and any underage accounts are closed immediately.

Absolutely. civi 1's Help Center Available 24/7. Our team is always ready to help you activate self-exclusion and guide you toward professional support.

Go to Account Settings and find the Reality Check option under the "Responsible Gaming" section. Choose a break interval of 30 minutes, 1 hour, or 2 hours.

How safe are your betting habits?

Answer the following questions honestly. This isn't a test — it's simply a chance to check in with yourself.

1. Do you set a betting budget before you start playing?

Always Occasionally Never

2. After a loss, do you bet more to try to recover what you lost?

Never Occasionally Often

3. Have you ever borrowed money or missed a bill because of betting?

Never Once Multiple times

4. Do you hide your betting from family or friends?

No Sometimes Always

5. Do you feel restless or empty when you're not betting?

No Occasionally Often

If you found yourself choosing the second or third option more often, it may be a good idea to activate civi 1's protection tools or have a conversation with our support team.

Visit the Help Center

How to set up protection tools

Activate all of civi 1's protection features in just a few simple steps.

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Log In

First, log in to your civi 1 account Login Do it.

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Open Settings

Click the profile icon and select "Account Settings".

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Go to the RG Section

Find the "Responsible Gaming" tab — all the tools you need are right there.

Set your limits

Set your preferred limits and timers, then save — they take effect immediately.

Start responsible betting in just 5 steps

Follow this simple approach for a safe and enjoyable betting experience on civi 1.

1
Set a Monthly Budget

Calculate your income and essential expenses, then set a fixed limit for betting.

2
Activate a Deposit Limit on civi 1

Go to your account settings and set a deposit limit that matches your planned budget.

3
Add a Session Time Limit

Decide in advance how long you'll play — ideally no more than 1 hour at a time.

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Keep Reality Check Reminders Turned On

Automatic alerts every 30 minutes will help keep you aware.

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Review your betting history regularly

Check your report every week — understanding your patterns makes it easier to stay in control.

Play Responsibly — Join Today!

Enjoy safe, transparent, and controlled betting on civi 1. Protection tools and 24/7 support are always here for you. For users aged 18+ only.

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